User Experience Design

USAA

At USAA, I worked as a User Experience Director consultant, implementing a lean UX approach to redesigning the billing experience. Utilizing in-house and external research, and a fail-fast iterative design approach, we were able to design, test, and prove our concepts quickly and with reliable feedback.

The images below are the end product of a long process. To see supporting deliverables and hear about the process, please contact me.

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